Enough loopholes to get out of paying about any claim

Do not get tricked into buying an Autosave warranty. These guys operate fringe legally. It seems like a fair price for a warranty, but that's because dealers mark it up to a price that seems plausible. Since it is technically such a cheap warranty(actual price is strictly confidential for good reason), the only way these *** are still in business is by writing a contract with so many exit clauses that they can get out of paying almost any claim. For example, I bought an extended warranty on a 2001 dodge 2500 diesel manual transmission for $1799.99. Six months later, my synchronizers went out, which are covered in the warranty. Unfortunately, they just wore out, instead of breaking. The claims rep said that "this is not a performance warranty," so it's not covered. Even though my transmission hardly shifted, I could technically get it in gear with some work, but the average driver would be S.O.L. The claims rep said that I should have just driven the tranny till it broke. However, there is a clause in the fine print that says that if you know there is a problem and fail to fix it, and the transmission goes out because of that, they will not cover the warranty. You can't win with these a**holes. On top of that, they are very rude, disrespectful, and take forever to send out an adjuster to the repair shop. Another note, they require you to change the oil and filter every 4 months or 4000 miles, whatever comes first, and it has to be done by a licensed oil changer or repair shop-you don't count!!!!! In my factory manual, the recommended interval is every 5 months or 7500 miles. It gets expensive if you only drive 2000 miles in 4 months and a professional oil change costs $70.00!!!!!!

Comments (5)

1. Written by I. Dixon, on 02-10-2009 15:27 Autosave wrote their own demise, cause when people have the since of being misled, it has a funny way of finding it's truth nested in someones lap. And for consumers who do their research, not only is Autosave affected, so is the dealership who is affected. becuase they are your sales people NOT Autosave Administratos. So now, we don't trust our dealerships with used car warranties and how can we refer a friend or family member to that dealership, when experienced consumers are having a *** of a time trying to get a company to fulfill it's expectations? I've never seen anything like this, but i do know that, misleading and giving the wrong sense of security to the comsumers always ends in the failure of a company. Report

2. Written by Doug in Maryland, on 09-04-2009 14:00 I unfortunately got suckered into getting this warranty on a used car I bought for my soon to commute to college in. Sure enough, 6 months later, the water pump breaks (my mechanic had noticed it was leaking for at least 3 of those months, but I knew the warranty wouldn't cover it until it actually broke). Of course, when it did it was late and night and my son had to call home at 1 am to get help.     Dealing with them was even worse! My son's car sat at the shop for 2 DAYS getting approval, and when they did, they low-balled the hours he job took. When I called and asked for a supervisor to speak to, he initially started insulting my intelligence ("you can read, can't you?"), and ultimately hung up on me when I told him I was going to give his company the kind of advertising it deserved. So here I am, fulfilling my promise - which is more than AutoSave did for me!! Report

3. Written by Don,, on 02-03-2009 06:30 Gee, Bob Adams it seems somewhat strange that my comment has been posted for 3 months now and you and marge posted with in 7 minutes of each other? hmmmmmm got me thinking could you be Marge? perhaps you should have miss spelled more words and you might have fooled us all. A perfect example! Report

4. Written by Bob Adams, on 24-02-2009 15:00 Don you should give us a call at the office, since you state that you are one of our dealers then you do have the number. I would like to speak to you to see what axctually happened in your case, bcause as you know all of our calls are recorded and we could refer back to the customer, date, call etc.    The ball is in your court Don, give us a call lets see what happened.    Thansk,  Bob Adams. Report

5. Written by DON, on 26-11-2008 07:48 Yes this is so true, I`am a small used car dealer in a small town, I wanted to offer my customers some peace of mind so I included these warranties in the price of the vehicle, worked great untill we had owr first claim, what a joke they had so many loop holes that I just paid for the repair, they won. They were very rude and used faul language with me also, this shows what type of individuals run this opperation, I am curantly in contact with the Attorney Generals and we are trying to deal with this company accordingly,   Its a shame there are people out there that would do this to a nother person but there is. Do your reasearch before buying. Also if you have been taken by this outfit, which i`m almost sure you have make contact with the Attorney Generals office in your area or contact the Better bureau office, working together we can get them shut down and the people in charge put in jail where the belong. Report

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